Earlier this year, Google Ads announced it is shifting customer support requests to an online form and will no longer supporting customer service through Facebook and Twitter. On Friday, Google said that, as of January 1, 2020, direct messaging on the Google Ads’ Facebook and Twitter accounts will be deactivated, and users will see a pinned post directing them to the online support form.
Why we should care
These social channels were popular ways for advertisers to often get quick responses or clarifications about issues. Google said it is making the changes to streamline the support process as well as to improve security around phishing and spam concerns.
“Customer security and success is paramount. Due to the growing global concern around spam and phishing, we are making an effort to resolve all Google product customer questions via 1:1 communication through direct email, phone or chat,” a Google spokesperson said. “Streamlining these channels will provide faster and more secure responses for all global customers.”
More on the news
The pinned posts on Twitter and Facebook will direct advertisers to fill out the online form that also aims to direct users to Help Center pages.
The advertiser can then opt to call, email or chat with a representative to get support.
SPYDERwebmarketing.com has PPC / Google Adwords support specialists, if you need any help, please contact us, 833 377 9337 or firstname.lastname@example.org
Jim is a Senior Digital Marketing Strategist Spyder Digital and has over 19 years of experience in the field. His insight and ability to drive new business for his clients from the Internet is unparalleled.
About SPYDER, web marketing agency
We are a digital marketing company with a focus on helping our customers achieve great results from various Internet marketing services across several key areas. 833 377 9337
The team at SPYDER truly appreciates you stopping by to visit and check out our services. We understand there are many companies in the digital marketing arena today to choose from and we would like the opportunity to earn your business. We look forward to speaking with you about your goals and marketing needs and helping you achieve them.